FAQ

We focus on businesses buying imported snacks, soda and candy by the case. Start with the business application so our team can learn about your store and purchasing needs.

No. The application is a business inquiry reviewed by our team. Your customer account is your sign-in for orders and the customer catalog; creating an account does not mean your business application has been approved.

Tell us in the application which documents you have ready. Our team can advise on the next step. Do not put tax identification numbers or certificate details in the general message field.

Once signed in, choose the case size and enter the number of cases you want. For example, two 24-count cases equal 48 individual items. Review the cart before payment.

Add each flavor as its own case selection. A case contains the flavor and count shown on that listing. Starter selections combine several full cases; they do not turn those cases into an assorted mixed case.

The case price covers the selected count. The per-item figure helps you compare sizes and is rounded for display. Shipping and any applicable tax are shown separately during checkout.

Use the case quantities offered on each product. Any additional order requirement shown at checkout applies; contact us if you need help building your first order.

We ship within 72 hours unless your order has a hold or contains preorder items. This is the dispatch window, not a promise that delivery will arrive within 72 hours.

Preorder listings are marked before purchase. Some offers are shared with top-tier customers before appearing publicly. Review the offer’s timing and any hold information before ordering.

Use the cart’s shipping estimator with your destination, then review the final delivery options and total at checkout.

Contact us before placing the order to check what is available for your location and order size. An inquiry does not reserve a pickup time or confirm a delivery service.

Send your order number and requested change through Contact as soon as possible. We will check its status; a request alone does not confirm a change or cancellation.

Our catalog is built around available overstock. A flavor or case size may sell through and may not return. Different case sizes have their own available quantities.

Not necessarily. Review each listing for date disclosures. If your business needs a specific remaining shelf life, ask before purchasing so we can check the product rather than assume.

Review the actual package label and any label images on the listing. Imported formulas and packaging can vary. Ask us for help before buying if you need a particular ingredient or allergen detail confirmed.

Keep the packaging and contact us with the order number, affected items and photos. We will review the situation under our posted policies. Please contact us before returning goods.

Consider your local weather when choosing products. Contact us before ordering if you need to check available packing or shipping options for temperature-sensitive items.

Use our Contact page. Include your business name and order number where relevant, plus the specific product or question you need help with.